Terms & Conditions

Terms & Conditions

These Terms and Conditions provide information about us and the legal terms and conditions on which we sell products and services on the www.customisedgift.co.uk website to you. Any reference in these Terms to we or us refers to Customised Gift.

Please read these Terms carefully and make sure that you understand them, before you use this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website.

Order confirmation

We can only accept your order once payment by PayPal has been received. You will receive an e-mail confirmation of your order to the e-mail address supplied. Once full payment has been received your order will be processed.

Refund & Returns Policy

As all our products are custom made and personalised we do not accept any returns. All goods are created and packaged with great care and attention. However if you have any problems with the order please contact us on [email protected] so we can resolve any issues you may have. If you receive a confirmation email to say your goods have been posted but they do not arrive within 7 working days, please contact us asap (within 7 days) to let us know. Very rarely items can get lost in the post and unfortunately this is beyond our control. Replacements will be sent as soon as possible, once 14working days has passed since the original date of posting.

Delivery Policy

Should, in the unlikely event your order arrives damaged, you must contact us within 48 hours of delivery where we can arrange a replacement or refund. Photographic evidence of such damage will be required. Customised Gift is not responsible for any user errors whereby the customer has entered an incorrect address.

UK Mainland 2nd Class Royal Mail – 1-5 days
Larger items – Hermes courier service – 3-5 days.
Personalised and custom orders – please allow approximately 3 weeks from day of purchase to receive your item. Completion times may increase during busy times of the year.

Any orders received on a Bank Holiday or weekend will be processed on the following working day.

Pricing and payment

Online payment is through PayPal, where you can be confident your payment will be dealt with securely.

Custom Products

Customers are responsible to supply suitable high resolution photos, if the photo sent is not high quality then the mages may come out pixelated. Please check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for.

Copyright

All content of this website, including all the designs, graphics and written material is the property of Customised Gift and must not be copied or redistributed, electronically or otherwise for commercial or business means without written permission from Customised Gift.